Terms & Conditions

Last Updated: 03-07-26

Welcome to Himalayan Firefly.

These Terms & Conditions ("Terms") govern your access to and use of the Himalayan Firefly website, products, services, and related offerings. By accessing this website or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

At Himalayan Firefly, we believe trust is built through transparency. These Terms are designed to ensure a secure, respectful, and seamless experience for every member of our community

1. About Himalayan Firefly

Himalayan Firefly is a premium Himalayan ritual wellness house inspired by the wisdom of the mountains and crafted for modern living. Our collections include teas, honeys, botanical wellness products, cold-pressed oils, gifting collections, and lifestyle experiences designed to encourage mindful rituals and everyday wellbeing.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a
    parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into binding agreements under applicable law.

3. Acceptance of Terms

Your use of this website constitutes your acceptance of these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on this website.

If you do not agree with these Terms, please discontinue the use of our website.

4. Products & Availability

Many Himalayan Firefly products are handcrafted, thoughtfully curated, and produced in limited batches.

Product availability may change without prior notice.

We reserve the right to modify, discontinue, limit quantities, or refuse orders for any product at our sole discretion.

5. Product Information

We strive to ensure that all product descriptions, ingredients, photographs, pricing, and information are accurate.

However:

  • Colours may appear differently across screens and devices.
  • Natural ingredients may vary in colour, aroma, flavour, texture, or appearance due to seasonal harvesting and their natural origin.
  • Product images are intended for illustrative purposes.

These natural variations are a reflection of authenticity and should not be considered defects.

6. Pricing

All prices are displayed in Indian Rupees (INR) unless otherwise stated. Prices may change without prior notice. Applicable taxes and shipping charges will be calculated during checkout.

7. Orders

Once your order has been placed successfully, you will receive an order confirmation via email and/or SMS.

Himalayan Firefly reserves the right to cancel or refuse any order due to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Payment verification issues
  • Any other circumstance deemed necessary for business or legal reasons

If payment has already been received, the applicable amount will be refunded through
the original payment method.

8. Customer Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, cancellations may no longer be possible. Please refer to our Cancellation & Refund Policy for complete details.

9. Payments

All online payments are securely processed through authorised third-party payment gateways.

Himalayan Firefly does not store your credit card, debit card, banking credentials, or payment information on its servers.

10. Shipping & Delivery

Estimated delivery timelines are provided for convenience and are not guaranteed.

Delivery may be affected by:

  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Transportation disruptions
  • Courier delays
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond our reasonable control

Once your order has been handed over to the courier partner, delivery timelines are subject to their operational processes.

11. Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy. Due to the nature of food and wellness products, certain items may not be eligible for return unless they arrive damaged, defective, expired, or incorrect.

12. Wellness Disclaimer

Our products are intended to support general wellness and lifestyle practices. They are not intended to diagnose, treat, cure, or prevent any disease. The information provided on this website is educational in nature and should not replace professional medical advice. If you are pregnant, nursing, have allergies, are taking medication, or have any medical condition, please consult a qualified healthcare professional before using our products. Individual experiences and results may vary.

13. Allergies & Product Suitability

Customers are responsible for reviewing ingredient information before purchasing. If you have known allergies, dietary restrictions, or sensitivities, please consult your healthcare provider before consuming or using our products. Himalayan Firefly cannot be held responsible for allergic reactions resulting from undisclosed sensitivities or improper use.

14. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to accept responsibility for all activities that occur under your account. Please notify us immediately of any unauthorised use of your account.

15. Reviews & User Content

By submitting reviews, testimonials, photographs, videos, or other content to Himalayan Firefly, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, edit, and display such content for marketing and promotional purposes.

We reserve the right to remove content that is misleading, offensive, unlawful,
defamatory, or inappropriate.

16. Promotional Offers

From time to time, Himalayan Firefly may offer promotional discounts, gift vouchers, promotional codes, or limited-time offers.

Unless otherwise specified:

  • Offers cannot be combined.
  • Offers are non-transferable.
  • Offers have no cash value.
  • Himalayan Firefly reserves the right to modify or withdraw promotions without prior
    notice

17. Intellectual Property

All content available on this website—including but not limited to:

  • Brand identity
  • Logos
  • Product names
  • Ritual frameworks
  • Photography
  • Videos
  • Packaging designs
  • Illustrations
  • Graphics
  • Website design
  • Product descriptions
  • Blog articles
  • Written content

is the exclusive intellectual property of Himalayan Firefly unless otherwise stated.

No material may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.

18. Acceptable Use

You agree not to:

  • Use this website for unlawful purposes.
  • Attempt unauthorised access to our systems.
  • Upload malicious software or harmful code.
  • Copy or scrape website content.
  • Resell products without written authorisation.
  • Interfere with the operation or security of the website.

19. Third-Party Links

Our website may contain links to third-party websites or platforms for your convenience.

Himalayan Firefly does not control or endorse these websites and is not responsible for their content, policies, or practices.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Himalayan Firefly shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from the use of this website or our products.

Our maximum liability shall never exceed the total purchase amount paid for the relevant order.

21. Indemnification

You agree to indemnify and hold harmless Himalayan Firefly, its directors, employees, affiliates, and partners from any claims, liabilities, damages, expenses, or legal costs arising from your misuse of the website, breach of these Terms, or violation of applicable law.

22. Force Majeure

Your privacy is important to us.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

24. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue to remain valid and enforceable.

25. Changes to These Terms

We reserve the right to amend or update these Terms & Conditions at any time. Any changes will become effective immediately upon publication on this website. Your continued use of the website constitutes acceptance of the revised Terms.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Himachal Pradesh, India.

27. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Himalayan Firefly

Email: support@himalayanfirefly.com
Website: www.himalayanfirefly.com

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Thank you for choosing Himalayan Firefly.

We are honoured to accompany you on a journey towards slower living, thoughtful rituals, and a life inspired by the quiet wisdom of the Himalayas.