Privacy Policy

Last Updated: 01-07-26

At Himalayan Firefly, your trust is as important to us as the products we create. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently.

This Privacy Policy explains how Himalayan Firefly ("we," "our," or "us") collects, uses, stores, and protects your personal information when you visit our website, purchase our products, or interact with us.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number Shipping & Billing Address
  • Postal Code
  • Company Name (if applicable)

Order Information

  • Products Purchased
  • Order History
  • Transaction Details 
  • Delivery Preferences

Payment Information

Payments are securely processed through trusted third-party payment gateways.

Himalayan Firefly does not store your credit card, debit card, UPI PIN, CVV, banking credentials, or other sensitive payment information.

Technical Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referral Source
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Improve our website, products, and services.
  • Respond to enquiries and requests. Detect and prevent fraud.
  • Comply with legal obligations.
  • Personalise your shopping experience.
  • Send promotional communications (only where permitted or with your consent).

3. Marketing Communications

With your permission, we may send you:

  • Product launches
  • Wellness insights
  • Seasonal collections
  • Exclusive offers
  • Ritual inspiration
  • Newsletters

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link or contacting us directly.

4. Cookies

Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies help us:

  • Remember your preferences.
  • Improve website performance.
  • Analyse visitor behaviour.
  • Measure marketing effectiveness.
  • Provide a smoother shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing Your Information

We value your privacy.

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with trusted service providers who assist us in operating our business, including:

  • Payment Gateway Providers
  • Courier & Logistics Partners
  • Technology & Hosting Providers
  • Customer Support Platforms
  • Email Marketing Services
  • Government or Regulatory Authorities where legally required

All such partners are expected to protect your information and use it only for the services they provide to Himalayan Firefly.

6. Data Security

We implement appropriate technical, administrative, and organisational security measures to protect your information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  •  Destruction

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Meet legal and tax obligations.
  • Resolve disputes.
  • Enforce our agreements.

When information is no longer required, it is securely deleted or anonymised where reasonably practicable.

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your details.
  • Request deletion of your personal information.
  • Withdraw consent for marketing communications.
  • Request a copy of the information we hold about you.

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

10. Third-Party Services

Our website may contain links to third-party websites, social media platforms, or payment providers.

These services operate independently and have their own privacy policies.

Himalayan Firefly is not responsible for the privacy practices or content of external websites.

11. International Visitors

If you access our website from outside India, you acknowledge that your information may be processed and stored in India, where data protection laws may differ from those in your country.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. The revised version will always be available on this page with the updated effective date. Your continued use of the website constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Himalayan Firefly

  1. Email: support@himalayanfirefly.com
  2. Website: www.himalayanfirefly.com

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Your Trust Matters

At Himalayan Firefly, we believe privacy is built on respect.

Just as we thoughtfully source every ingredient from the Himalayas, we are equally committed to handling your personal information with integrity, transparency, and care.

Thank you for placing your trust in us.